• Order Cancellation:
  • Orders can be cancelled within 24 hours of placing the order or before dispatch.
  • Once the order has been shipped, cancellation requests will not be accepted.
• Returns Eligibility:
  • We accept returns only for unused, undamaged products in original packaging.
  • Return requests must be raised within 7 days of delivery.
• How to Initiate a Return:
  • Email us at info@urbangadgets.com or call +91-7777066669.
  • Provide your order ID, product details, and reason for return.
  • Our support team will guide you through the approval and return process.
• Return Shipping:
  • Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
  • We recommend using a trackable courier service for safe returns.
• Refund Process:
  • After receiving and inspecting the returned product, we will notify you about approval.
  • Approved refunds will be processed within 7–10 business days to the original payment method.
• Exchanges:
  • Products can be exchanged subject to stock availability.
  • Replacement items will be shipped within 4–7 business days after receiving the returned product.
• Non-Returnable Items:
  • Used products, damaged items due to misuse, customized products, and clearance sale items are not eligible for return.
• Damaged or Defective Products:
  • If you receive a damaged or defective item, contact us within 48 hours of delivery with clear photos or videos.
  • We will arrange a replacement or refund after verification.
• Contact Information:
  • Email: info@urbangadgets.com
  • Phone: +91-7777066669
  • Location: Uttam Nagar, New Delhi, 110055

Thank you for choosing Urban Gadgets. We appreciate your trust and are committed to delivering quality products and reliable customer support.